1 General
1.1 What is included with the purchase of a new bike from WSB?
With the purchase of a new bike, WSB will do all break-in related adjustments at no charge: full bolt check, derailleur adjust, simple barrel and limit adjust, simple brake adjust, tires inflate, chain and pivots lubed. Wear and tear, however, is not covered. Replacement of brake pads, cables and broken parts are considered wear and tear and are an additional cost.
1.2 Are you the same as Oak Bay Bicycles WestShore?
We are no longer affiliated with Oak Bay Bicycles, hence the name change; However, it is the same owners who continue to run and operate WestShore Bicycles as those that owned Oak Bay Bikes Westshore.
1.3 What are your hours of operation?
We are open 10 am to 6 pm Monday through Saturday, and on Sundays we are open 10 am to 5 pm.
1.4 How do I book a service appointment?
Give us a call at (250) 590-6960 during our operating hours and we will book you in a time to drop off your bike. Alternatively if you are flexible on when you get your bike back you could just swing by the shop and drop off your bike.
1.5 Where are you located?
We are conveniently located just outside of Victoria BC in the Westshore Town Center in Langford. We are 100 meters away from the galloping goose and about 10 meters away from the bulk barn.
2 Website
2.1 How do I order products off your Website?
Currently we are only offering in-store pick up and payment; however this will be changing very soon so bear with us
2.2 Are you able to ship bikes?
Currently for bike purchases we are pick up in store only. We have chosen this policy as it allows us to provide post-purchase services and warranties on the bikes that we sell to ensure our customers satisfaction.
3 Products
3.1 What bike brands do you carry?
We are authorized dealers of Norco, Specialized, Ibis, Marin, Santa Cruz, and Juliana. We are really excited to be able to stock such a wide range of world class brands so that we will have something to offer you no matter the discipline of cyclist you are.
3.2 Do you carry electric bikes?
Yes we have a huge selection of electric bikes! We stock Specialized, Norco, and Marin e-bikes and have a wide range of models from comfort and commuters to road and full suspension e-bikes. All of the e-bikes we stock have centre mount motors and integrated batteries. This allows the bikes to have a longer range, it reduces wear on parts, makes it easier to change tubes and tires, it helps keep your centre of gravity low, and allows your e-bike to ride like a bike even if the battery dies but with that extra assist.
All of the electric bikes we stock are compliant with BC and Canadian laws
